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Computer Q&A Board / Questions / removing avg
Posted by: citycoach, May 2nd, 2008, 9:52pm
Hi All,
In add and remove, avg refuses to be deleted.If you goto programes, avg,uninstall the same thing happens. All you get both times is an avg popup which says installation failed,clic on details and the following message is displayed "installer initialization failed due to the following error, error initialization of the language file C:\Program Files\Grisoft\AVG7 failed General Failure" AVG7 is showing up as a 28.83MB file. I have tryed to reload with the avg disc but it wont start until the avg already there is removed.How do you get rid of a program that appears to have started a sit in!! Avg's tech staff appear unable to come up with an answer!!??
the OS is XP Pro
Posted by: crs01, May 3rd, 2008, 3:09pm; Reply: 1
If all else fails, you might try deleting all the AVG files (including the folder), restart, then run RegVac (get it if you don't have it!). I don't know if that will clean up every last file associated with AVG, but it might well allow you to start over. I don't know if you are using AVG7 free version, or the full (paid) version. But just for comparison, not knowing exactly what file(s) you're reporting as using 28.83MB, I'm using the free version and the only file even close to that size is incavi.avm at 22.738MB. The next largest file is avgabout.dll at 8.948MB, and avi7.avg at 5.488MB. All other files are <2MB each. The entire AVG7 folder on my computer contains a total of 77 files and 54.9MB, if any of that helps narrow down the problem. I HOPE you're not seeing 28.83MB for the application or application extension files - if so there would seem to be something really wrong there.
Also, have you considered going on one of the antivirus sites and let them run an on line virus check of your computer, just in case your AVG has been hijacked by a nasty? I used to use Panda antivirus until their later versions started causing problems that others were also reporting. They still have a free on line virus check at the Panda Site
http://www.pandasecurity.com/activescan/index/?track=1&Lang=en-US&IdPais=63.
I believe some of the other companies have a one-time option like Panda, also. Don't worry about the problems I mentioned above with Panda - that pertained to their installed software - the on line check is fine, as far as I know (I've used it a time or two since, with no problems).
C.R.
Posted by: citycoach, May 3rd, 2008, 5:40pm; Reply: 2
Hi,
Thanks for the reply crs01,friend of mine up north sorted it. Downloaded a prog called V16 Power Tools sorted it out in a tick, Looking on onother forum AVG 8 appears to be giving a lot of people lots of problems !! And AVG appears not to want to know. Anyway thanks again for your input.
Cheers John
Posted by: Ray, May 5th, 2008, 10:58am; Reply: 3
V16 Power Tools is a very simple registry cleaner even though it brags about being much more. Just one part of RegVac does what V16 does. I pointed this out on one of their forums and they banned me from it and eventually took down the forum.
I am glad that it worked for you.
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