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Computer Q&A Board  /  Other Programs  /  Fatal Execution Engine Error (0x7927baca)
Posted by: Carol, August 23rd, 2007, 11:55pm
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I don't know what I've done!  For the past 3 days, I can't open my HP IMAGE ZONE, which is where I store my photographs.  I get the error message: execution engine error, etc.  I also can't open HP DOCUMENT VIEWER.  I have a new computer as of January, using Windows XP Prof. Edition.  Is there a fix for this?  Thanks in advance for your help.
Carol
Posted by: dlwolff0, August 25th, 2007, 4:13am; Reply: 1
See this page.
http://www.jm-host.com/article.php?id=019&pt_sid=74aef6a287194048c048e0178dbda318
According to it, the .NET framework installation is corrupted.
Uninstall it and reinstall.
You can download .NET from Microsoft here.
http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en
Posted by: Carol, August 26th, 2007, 2:44am; Reply: 2
Thank you, dlwolff0 for your reply.  I went to "start-run" and typed in "installer"  and found that I have:

Microsoft .NET Framework 1.1 RTL x 86 enu

I went to add/remove programs and didnt find anything at all to do with .NET framework to UNinstall.

I need to  uninstall it first before I can re-install it, am I correct?  I need specific instructions as to what to do next.  I can follow directions but as far as knowing what I'm doing, that's "not happening."

Thank you again for your help.
Carol
Posted by: dlwolff0, August 26th, 2007, 9:41pm; Reply: 3
This article tells how to uninstall it manually, but also gives a way to repair it.
http://support.microsoft.com/kb/824643/en-us

The manual uninstall gets a little complicated, so try the repair method first, it's very simple. Hopefully it will work.
Posted by: Carol, September 2nd, 2007, 12:11pm; Reply: 4
My problem was solved by UNinstalling all HP software and REinstalling it again.  No more error messages.  Thanks for your help.
Carol
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