URGENT help with Windows Updates issue needed November 18th, 2018, 4:53am
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beagle
Posted: December 19th, 2011, 6:03pm Report to Moderator
Baby Member


Posts: 48
Would really appreciate some advice.

I'm using Vista and Windows Updates [WU] as of December 11/11 is unable to check for updates.  This is what I've found so far:

Software Licensing Service stops whenever I try to check for Windows updates.  I saw this before my very eyes when I had both pages opened side by side. While WU was checking for updates I kept an eye on the Software Licensing Service status.  It suddenly stopped.  I immediately started it again.  After about a minute it stopped again.  Suffice it to say that Windows Updates has not updated anything since December 11.

My Norton's Anti-Virus program found nothing, however Spybot Search and Destroy found the following malware:

W3i.IQ5.fraud
RegistryFix

These have been removed but my problem has not been fixed.

I tried using Microsoft's Fixit program.  It is suppose to fix this.  It did repair some Update components but it also said the Windows Update location has changed and:

"Change Windows Update locations to Windows Default"

Is this causing my problem?  How do I make this change?

Can someone tell me what is causing the Software Licensing Service to stop?  
How do I fix it?
How do I prevent it from happening again?

Is it possible to uninstall Windows Updates and do a re-install?

I'm very concerned at this time because I'm receiving you automatic updates and cannot even check for them.
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crashman
Posted: January 10th, 2012, 12:26pm Report to Moderator
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Posts: 25
Update KB971033 is probably your problem.

Google it and read all the problems it causes.
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