I have a backup of 5 files in an Outlook Folder.   It consists of 4 compressed backup files.    When I use the Extractor, it indicates there are 5 original files in the folder.  All 5 are checked, but the program will only restore 3 of them.  The 2 large *.pst files are not processed.      Tried several times- never any luck.   HELP!

   There are 4 backup files.  Sometimes if you open a different backup file with the Extractor, it will work.

Trying to restore the individual files didn't work.  I have backups from 2 different days, and am having the same problem with each one.   These are important files since the laptop we backed up was stolen.   Are there 3rd party programs that I could use to retrieve these files?    

   I am not sure from your response that you understood what I suggested in the previous post.  I was suggesting that you open (not restore) different backup files in Extractor and try restoring from each of them.  For example, use the Extractor to open the backup file that ends with .001 and try restoring the files on it.  Then use the Extractor to open the backup file that ends with .002 and try restoring the files on it.  And etc.
   They are zip files.  Maybe programs that work with zip files could do something with them.
   WinRescue creates a file during the backup that lists all of the files in the backup.  It ends with the extension, ".zfc".  This file needs to be in the same directory as the backup files.

Ray, please check your email.

   Yes, I checked my email.  I wrote them (and copied you on it).  Then they wrote and wanted more help.  I worked on it this morning and made a lot of progress.  I think that I will have a solution in the next day or so.  I will send the solution to them when I have it.
   They could have done the same thing that I did.