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janef
Posted: October 10th, 2009, 8:26pm Report to Moderator
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sometimes when friends sen me videos i get a blank page except for a small box with 4 colors in  it .it appears in the upper lefthanded corner.it doesnt happen to all videos.
jane
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dickiesam
Posted: October 22nd, 2009, 1:35pm Report to Moderator
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Posts: 26
Hi JaneF,
What operating system is installed on your computer and, if Windows, what version of Windows Media Player do you have?

It could be that the video file format is not compatible with the Media Player. You might try a free download of a media player called VideoLan from here http://www.videolan.org/ This free utility plays just about any format you are likely to receive.
Dickiesam
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