sometimes when friends sen me videos i get a blank page except for a small box with 4 colors in it .it appears in the upper lefthanded corner.it doesnt happen to all videos. jane
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Hi JaneF, What operating system is installed on your computer and, if Windows, what version of Windows Media Player do you have?
It could be that the video file format is not compatible with the Media Player. You might try a free download of a media player called VideoLan from here http://www.videolan.org/ This free utility plays just about any format you are likely to receive. Dickiesam
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