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Computer Problem

February 4th, 2012, 9:24pm

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Computer Problem

thornmallow

Posted: April 19th, 2009, 4:22pm

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Posts: 2

Someone please help! My Laptop (HP Pavilion) was working normally last night, when it froze up. I tried rebooting it (turning it on and off) and I was able to log in, but once I logged in, the mouse and the keyboard wouldn't work. Then I tried turning it off and on again, but once it turned on the screen was black (it's on, just the screen is completely black). It;s been black despite being on since this morning. Can someone please help me?

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dlwolff0

Posted: April 19th, 2009, 7:48pm

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Check this knowledge base article.
http://support.microsoft.com/KB/314503

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Ray

Posted: April 20th, 2009, 4:06pm

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Posts: 2015
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It doesn't sound good. I would suspect a bad motherboard or RAM, but hopefully it isn't that bad. It could also be a bad video card, screen, or a number of other possibilities. It is probably time to take it to the repair shop.

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Snakeyes

Posted: April 21st, 2009, 12:39pm

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Posts: 245

can you start in the safe mode?

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