Windows XP Help File October 12th, 2008, 6:58am
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wngardner
Posted: August 20th, 2007, 3:10pm Report to Moderator
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Somehow I no longer have the Windows Help file and/or can not access it.  How can I fix that ?

Thanks,
Ned
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Ray
Posted: August 21st, 2007, 2:28pm Report to Moderator
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   Try this:

  • Go to Control Panel on the Start menu.
  • Select Taskbar and Start Menu.
  • Click on the Start Menu tab in the Taskbar and Start Menu window.
  • Click on the Customize button to the right of Start menu (the Start menu item must be selected)
  • Click on the Advanced tab in the Customize Start Menu window.
  • Find Help and Support in the Start menu items list and check it.
  • Click on the OK button.
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wngardner
Posted: August 24th, 2007, 2:52pm Report to Moderator
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Ray;

I looked where you directed me and Help is already checked.  Do you know what the file name is and in what directory it is suppose to be in ?

Thanks...
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Ray
Posted: August 24th, 2007, 10:19pm Report to Moderator
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   I don't know which file it is but I believe it is in Windows\Help.
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dlwolff0
Posted: August 25th, 2007, 4:02am Report to Moderator
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See this Microsoft knowledge base article,
http://support.microsoft.com/kb/811630/EN-US/
This has a link to a patch to enable you to access HTML help files after one of their security patches blocked access to them.
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wngardner
Posted: August 25th, 2007, 1:58pm Report to Moderator
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Thank you for the input.  I tried the link and it will not install the download if there is a Service Pack already installed.

The file it says it cannot find is 'helpctr.exe'.

Thanks,
Ned
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wngardner
Posted: August 25th, 2007, 2:17pm Report to Moderator
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Just went to MS Support and they say to do the following.

Open Regedit
Go to  hkey_local_machine/software/microsoft/windows/currentversion/app paths
Double click HELPCTR.EXE
right-click in the right window pane, and click Modify
Type the following:  c:\windows\pchealth\helpctr\binaries\helpctr.exe
Restart

The problem is there is no HELPCTR.EXE in the /app paths.  Can I just add it into the apps path without messing up the registry ?

Thanks,
Ned
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dlwolff0
Posted: August 25th, 2007, 8:05pm Report to Moderator
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That is exactly what the registry edit is for, to add it into the path.
Everything in Windows runs off the registry. When you install anything, its install program writes to the registry to give it the ability to run.
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