I fear there is no good way out of it , unless there are options for Norton at startup ; follow Ray's advice if you are lucky ; otherwise rememeber that any antivirus is there to prevent infections ; my own antivirus slows down the starting processs because it makes a thorough "quickscan" before startup ; my Antivirus is Kaspersky , and I had to get rid of Norton a long time ago beacuse symantec was of no help at all . OLIVIER GEBUHRER