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  Author    WinRescueXP not working
Lofty
Posted: October 31st, 2009, 12:52pm Report to Moderator
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Some days WinRescueXP will back up the Registry and some days it won't. Today the error message read to the effect that I must use Windows Explorer to delete r31. I have not only deleted this folder but have shredded it too and now I get the same error message for r30, even though I have deleted and shredded this using Webroot's Window Washer.

How please do I restore WinRescueXP to normal working?
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Ray
Posted: November 5th, 2009, 3:54pm Report to Moderator
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   It sounds like WinRescue is working.
   r27, r28, r29 and on up are temporary folders created and used by WinRescue.  WinRescue tries to delete the temporary folder when it is finished with it but your computer is not allowing it to.  That is why you are getting that error.  The backup is still good.
   When you figure out why your computer is not allowing WinRescue to delete those folders and you fix that, the problem will be solved.
   The problem may be that your computer is making those folders read-only.  Try checking to see if the parent folder of the r31 folder is read-only.  If it is, uncheck it.  You only have to uncheck it once.
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Lofty
Posted: November 5th, 2009, 4:41pm Report to Moderator
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Many thanks for your advice Ray!

Sorry to be dense, but I see that r27-r31 (both inclusive) appear to have the path C:\WINDOWS\r27 ... Above these folders is one called pss and another called Provisioning, so which please do I uncheck.

It will be great to get WinRescue working normally again.

Thanks in advance.
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Willk
Posted: November 6th, 2009, 1:57am Report to Moderator
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I posted this as a seperate question. I just started to have the same problem as you.  I found by de-activating AVG 9.0 and SPYSWEEPER build 141, I did not get the error. I believe one of them is locking up that Temp directory so the program can not get rid of it. Let me know what you think. Thanks. Willk
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Lofty
Posted: November 6th, 2009, 7:03am Report to Moderator
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Yes I have AVG Internet Security 9.0 for which I have just bought another 12 month's cover on and from January 1, 2010. I have had AVG Internet Security for the past two years, but have not before had this problem with WinRescueXP.

I do not have the other software mentioned by Willk.
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Ray
Posted: November 6th, 2009, 3:00pm Report to Moderator
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   I think Willk may be onto something there.  Try disabling AVG and then running WinRescue and see if that corrects the problem.
   As far as your question earlier is concerned the parent folder of r27-r31 would be C:\Windows.  Try unchecking the Read-only checkbox of C:\Windows.  You can delete the r27-r31 folders.
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Lofty
Posted: November 6th, 2009, 3:23pm Report to Moderator
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Thanks Ray!

I have sent an email to AVG Technical Support earlier today as version 9.0 of AVG Internet Security may be affecting Malware Bytes adversely as well as WinRescue XP.

I will let you know when I hear back from AVG although they are apologising for tardy replies at the moment.
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Willk
Posted: November 7th, 2009, 6:56pm Report to Moderator
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I just finished doing a full scan using the new AVG 9.0.  This time Winrescue XP gave me an error message and said it could not back up the Registry. I waited and disabled it and the program then ran to completion. What is the problem here with AVG 9.0. I also found out that AVG 9.0 totally disables Windows Defender.  I will also send them an E-Mail complaining about this. This is a shame as Winrescue XP has run for me since 2003 without ever an issue. Willk........    
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Willk
Posted: November 7th, 2009, 9:20pm Report to Moderator
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Just another follow up.  I sent an E-Mail to AVG Tech support. You can see on their current FAQ'S the one about Windows Defender. We need this resolved because we have to be sure that we are getting a complete and good backup from Winrescue. At one point it errored out and I got an incomplete file go to the Winrescue folder. Will be in contact. Willk
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Willk
Posted: November 7th, 2009, 9:38pm Report to Moderator
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I forgot in my last comment. Regvac has a registry backup option. If you have this Super Win software on your system it seems to work fine. I will use in addition to Winrescue until AVG and Winrescue problem is resolved. Willk
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Lofty
Posted: November 9th, 2009, 12:46pm Report to Moderator
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A program update to AVG Internet Security 9.0 was issued today. This seems to have solved the problem above in that WinRescueXP backed up the registry with no reported problems.

Thanks to Ray and Willk for their useful comments.
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Willk
Posted: November 9th, 2009, 9:53pm Report to Moderator
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Yes I noticed a new BUILD (704) that AVG did.  I had no trouble with Winrescue today.  I still think it is a good idea to disable any of those spyware or virus on line scanners when doing the Winrescue backup. Willk
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Lofty
Posted: November 10th, 2009, 10:09am Report to Moderator
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I spoke too soon! I have just tried to back up the registry with WinRescueXP and the old warning of no backup made has just reappeared. So back to AVG!
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Willk
Posted: November 10th, 2009, 7:16pm Report to Moderator
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AVG had a lot of issues on their FAQ but they did not mention Winrescue.  They probably have not fixed this issue yet. It has to be the Resident Shield Component that is causing the problem. My advice is just shut that component down, just to do the Winrescue backup until they straighten out the problem. Also if you have a spyware program that has a resident shield disable that also. It could be AVG conflicting with the spyware software contributing to the problem with Winrescue. What a mess. You can thank Win 7 for this mess. These software vendors are trying to adjust to Windows 7 forgetting about all the other 3rd party software people are running.  
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Lofty
Posted: November 10th, 2009, 7:56pm Report to Moderator
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Thanks for your posting Willk!

On Saturday last (November 7) I had four emails from AVG Technical Support and followed each through exactly reporting results to AVG. It was only when AVG Internet Security 9.0 was uninstalled that WinRescueXP would back up the registry without error messages. The release of version 9.0.704 I see was on November 5, so it is possibly not surprising that the new software still conflicts with WinRescueXP.

I also have RegVac, but an error message is received if I try and back up the registry using that program. The error message reads: 'Unable to write to C:\WINDOWS\system32\RegVac\20091110\user.ini'.

I did report this continuing unsatisfactory state of affairs earlier today to AVG, but have heard nothing more from them other than the usual automatic acknowledgement. I have just renewed my AVG licence for another 12 months, so cannot really ditch AVG.
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Willk
Posted: November 10th, 2009, 8:10pm Report to Moderator
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Guess what --- I just got the same error as you did. Could not write to the directory. Disabled AVG Resident component and BINGO it works. It also runs 100% faster with the component disabled.  One thing to do is go into the Program Files Winrescue directory and when you open the Backup that failed you will see it is only part of the registry backup.  Delete this so you do not accidentally restore this one.  Keep me posted if you get anywhere with AVG.  Willk.....  
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Lofty
Posted: November 10th, 2009, 8:39pm Report to Moderator
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Yes, I will certainly post when I hear from AVG, but they do apologise in their auto response for longer than usual delays in replying.

I did try disabling Resident Shield, with the broadband connection off, but still no success with WinRescueXP!

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Willk
Posted: November 10th, 2009, 9:28pm Report to Moderator
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Unbelievable! You could try Disabling the Identity Protection module. That guy looks at the registry and processes you are running. At least we know that the Computers are OK since we both are getting the same error. I will keep you advised if I make any progress with AVG. Maybe we should let RAY know about what is going on with AVG?
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Lofty
Posted: November 10th, 2009, 10:34pm Report to Moderator
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Thanks for you idea of disabling Identity Protection Willk! I did this and disabled Resident Shield, with broadband shut down, and found that I could carry out both RegPack and Registry backup with no error messages. I have since restored both of these components of AVG Internet Security, but am relieved that there is a way around the problem even though it is somewhat cumbersome.

I expect that Ray reads all of the postings, but just posts himself if there is something posters have overlooked.
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Ray
Posted: November 11th, 2009, 3:20pm Report to Moderator
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Yes.  Thank you for your help.
RegVac and WinRescue use similar processes when backing up the registry, so I would think that both would react the same way to this.
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Lofty
Posted: November 11th, 2009, 4:15pm Report to Moderator
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AVG repleid today asking which version of WinRescueXP I was using. I told them that it was the latest one: 1.08.44.

They also asked me to disable, one at a time, Resident Shield, Web Shield, Link Scanner and Firewall. Although it was possible to back up the registry with WinRescueXP with nothing disabled, Regpack threw up errors with have been screen printed and sent to AVG. Their diagnostic software has also collected AVG configuration and log details.

I will post again when there is any progress to report.
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Willk
Posted: November 11th, 2009, 5:38pm Report to Moderator
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If I disable Resident Shield component and the Identity component it seems to be working.  I don't use the firewall, so that eliminates that, since I was getting the same error as you. Willk
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Lofty
Posted: November 11th, 2009, 6:30pm Report to Moderator
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Yes I found the same as you Willk, last night.

I have now passed all of today's tests on to AVG and have told them about what you have just posted in case it helps them to get their software to work with WinRescueXP.
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Lofty
Posted: November 12th, 2009, 7:32am Report to Moderator
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Dear Sir/Madam,

thank you for your e-mail.

From the previous e-mail we have found out that you are using a registry backup software. Please be informed that after disabling some main AVG components, did not resolve the issue. According to the screenshot we have found out that this issue is not caused by AVG please contact your software vendor for more troubleshooting tips. Feel free to revert to us again if there is any issue regarding AVG.

Thank you for your cooperation.

     Best regards,

The message above is one reived from AVG overnight today (12/11/09). It ignores the reply I sent to them saying that, when AVG Internet Security in uninstalled, WinRescueXP works normally. I feel very let down by their Technical Support, especially since I spent most of last Saturday afternoon carrying out tests they had asked for. I have responded to their email, but do not hold out much hope of further help from them.
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Lofty
Posted: November 12th, 2009, 1:00pm Report to Moderator
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I have just updated AVG Internet Security to today's latest release of 9.0.707, but RegPack in WinRescueXP still unable to function according to the onscreen error message.
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Willk
Posted: November 12th, 2009, 9:38pm Report to Moderator
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I had the same experience with them.  They are causing this problem with the release of the 9.0 version to accommodate Windows 7. We know it is their on line components that are causing this. We have proven it. This is a shame because now they have taken (2) pieces of excellent software WinrescueXP and Regvac, that have worked for years and we now have to do this crazy work-around every time we run them. This is not right. For all we know they may be affecting our system restore points when we take them.    
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Lofty
Posted: November 12th, 2009, 10:10pm Report to Moderator
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Thanks for confirming what I suspected Willk! I cannot believe that you and I are the only two people affected adversely by the conflict between AVG Internet Security and the long trusted WinRescue and RegVac.

In spite of the address in the Czech Republic I believe that AVG might have a headquarters in the US, so it may be worthwhile contacting them as their current stance reflects badly on their software.
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Willk
Posted: November 13th, 2009, 2:39am Report to Moderator
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Here is an interesting scenario. I have XP on another computer upstairs in my house. I have the same software with WinrescueXP and Regvac and It never fails. However this machine is a CORE DUO with 3GIG memory while my other machine is a Pentium4 with only 2GIG memory. It may be that this problem is resource related. AVG on the slower machine may be sucking too much resources causing the Registry backup to fail. When you shut down the on-line scanners it frees up resources and WinrescueXP and REGVAC work. Just a thought.    
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Lofty
Posted: November 13th, 2009, 7:08am Report to Moderator
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Thanks for your further posting Willk! I just have the one PC, a DELL C521 Dimension with 1 GB memory. I also have MemOptimizer 3 which automatically clears the memory.

My PC is under 3 years old, but when I replace it with presumably one running Windows 7, I will have looked carefully at security software other than AVG.
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Willk
Posted: November 13th, 2009, 5:51pm Report to Moderator
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My AVG runs out this January. The Webroot suite or Kaspirsky suite is the way I am leaning. Every time AVG makes a major version change something fails to work. When they switched from 8.0 to 8.5 I had to take spybot off my system because of memory conflicts. Just like now, they told me it was not AVG causing it. One other thing is that many users have failed to switch over from 8.5 to 9.0 of AVG. We may hear more people complain on the forum after they make it mandatory for users to move from 8.5 to 9.0.  
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Lofty
Posted: November 13th, 2009, 7:10pm Report to Moderator
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At the same time as seeing an email announcing your new posting Willk, I had another deatiled one from AVG, which must be my fifth so far.

This email asks me to navigate to C:\Documents and Settings\All Users\Application Data\avg9\Cfg*, rename idp.cfg to idp.cfg.old,, extract idp.cfg from a downloaded .zip file, reboot, induce the issue, and then run runner.avgdx, after which I must change the idp.cfg.old file back again.

I shall do this tomorrow and report any new advice from AVG, but meanwhile WinRescueXP will not function at all!
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Lofty
Posted: November 16th, 2009, 4:28pm Report to Moderator
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I have more tests to do for AVG over the weekend, but WinRescueXP will still not back up the registry even with Resident Shield and Identity Protection disabled. The error message was first of all that r28 could not be removed from C:\WINDOWS.
When I removed this manually, the error was then that r27 could not be deleted. Even deleting this folder and shredding it does not get rid of it. It still comes back and prevents my using WinRescueXP.

Again I was asked to rename idp.cfg to idp.cfg.old, but this had been done for an earlier test and couldn't be done again.

What a pain!
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Willk
Posted: November 16th, 2009, 5:35pm Report to Moderator
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With those tests you were doing the attributes probably got changed in those temp directories in Windows to read only or hidden. If you reboot in safe mode you may be able to get rid of those r directories. If you do, just remember to disable the components in AVG before you run WinrescueXP.      
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Lofty
Posted: November 16th, 2009, 5:55pm Report to Moderator
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Yhanks Willk for that advice! I will try that later this evening and post again.
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Lofty
Posted: November 16th, 2009, 6:54pm Report to Moderator
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Renewed thanks Willk! It worked, but rebooting into Safe Mode with Networking, deleting and shredding r27, then rebooting into Normal Mose, shutting down broadband, Resident Shield and Identity Protection, and then running WinRescueXP to back up the registry is a cumbersome process.

I wonder if anyone from AVG reads this borad or listens to customers' complaints.
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Willk
Posted: November 16th, 2009, 8:22pm Report to Moderator
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I think it was that testing from AVG that screwed up the attributes. Just be careful everyday to disable avg components and you should be ok. You do not have to stay off-line with your router. Let me know how you make out or if those morons come up with a fix.
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Lofty
Posted: November 16th, 2009, 9:26pm Report to Moderator
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Thanks again Willk! I will certainly post if and when a fix is issued. I have now completed, as far as possible, six emails worth of tests for AVG but no solution has been issued yet as far as I know.
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Lofty
Posted: November 17th, 2009, 9:49pm Report to Moderator
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No reply as yet from AVG to all of the information from me which they must have had, nor any sign of a program update!
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Willk
Posted: November 18th, 2009, 8:18pm Report to Moderator
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I have given up on AVG. I have their free version running on a 4 year old Lap Top with XP. It only has 1GIG of memory. AVG 9.0 has brought it to its knees. After I put on 9.0 over 8.5 Winrecue XP will not run. You know the drill. I discovered an Anti Virus called AVIRA.  PCWORLD gave it a 92% superior review. It does not slow the machine down and now WinrescueXP runs just fine. They offer a paid version suite with a firewall thats very reasonable. Check it out at find.pcworld.com/63548. This is better then not using the Winrecue and Regvac software.  
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Lofty
Posted: November 18th, 2009, 10:40pm Report to Moderator
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Thanks Willk! I shall certainly bear you helpful suggestion in mind if no solution from AVG by way of an updated program. I sent them an emailed remider today that I am still awaiting their reply, so will give them a day or two more to reply.
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Lofty
Posted: November 19th, 2009, 4:55pm Report to Moderator
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This afternoon (Thursday November 19) version 9.0.709 of AVG Internet Security has been released, and, for the first time I could use WinRescueXP to back up the registry apparently successfully.

Two cheers to AVG as it has been such a long wait!
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Willk
Posted: November 20th, 2009, 12:57am Report to Moderator
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Glad to hear it. It was nice interfacing with you. Do you notice that this 9.0.709 seems to slow you down overall? My Winrescue worked also but my overall system seems slower.  
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Lofty
Posted: November 20th, 2009, 12:44pm Report to Moderator
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Yes my PC seems slower too, but I thought this might be due to browsing mainly in the late evening.

Thanks for all of your helpful postings Willk! At least I knew that I was not alone in my frustration!
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