A1Click Ultra PC Cleaner locks up January 23rd, 2018, 1:54pm
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buzz0167
Posted: February 3rd, 2009, 3:32am Report to Moderator
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I have A1 Click Ultra (registered version) installed on a 'generic' PC running XP Pro. Recently when I tried to run the program, it would hang shortly after starting, and a window would appear stating "Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c" The window with that message is then frozen to the screen and it can not be closed in the normal manner. I have to abort the program with Windows Task Manager to get rid of the message window and the A1 program start window.

I have uninstalled, rebooted, and re-installed A1, run Reg-Vac numerous times (successfully), and still can not get A1 to load.

I'm reasonably comfortable with using regedit as long as I know what line item(s) to look for to modify or eliminate if this is necessary. I just need a push in the right direction. Any help would be gratefully appreciated.

Thanks in advance. . . Buzz
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Ray
Posted: February 3rd, 2009, 7:44pm Report to Moderator
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   The problem would not be in the registry.
   You might try renaming the a1clean.ini file in the A1Click directory to a1clean.inb and see if that works.
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buzz0167
Posted: February 3rd, 2009, 9:34pm Report to Moderator
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Thanks for the reply Ray. I don't see an A1Click.ini file in the directory. There is an A1Click.CNT file, a help file, the application file, and others with various names. I downloaded a fresh copy and installed that. Same results, the program gets as far as the opening logo, and hangs.
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Ray
Posted: February 3rd, 2009, 9:58pm Report to Moderator
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   a1clean.ini not a1click.ini
   A1Click makes that file when it starts.  It could be that it did not get started far enough to make it.
   I just remembered a problem like this that some had a few years back.  The problem was a corrupt Java installation.
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buzz0167
Posted: February 4th, 2009, 2:53am Report to Moderator
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O.K. Thanks - I'm squared away on the file names now.  8-)

I'll fiddle around with the Java thing and see what happens.
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buzz0167
Posted: February 4th, 2009, 3:50am Report to Moderator
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I removed all the Java programs, and still get a lockup.
Additional info on the error window - in the border on top left it says "Windows - No Disk".
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Ray
Posted: February 4th, 2009, 3:19pm Report to Moderator
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Do you have an a1clean.ini file?
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buzz0167
Posted: February 4th, 2009, 8:20pm Report to Moderator
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No. The program locks up at the same point as before.
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buzz0167
Posted: March 5th, 2009, 6:32pm Report to Moderator
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O.K., folks, fwiw, I successfully ran the program today, 5 March. I don't know when or how the problem got resolved, but for now we're back in business.
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Ray
Posted: March 6th, 2009, 7:00pm Report to Moderator
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Good.  Thanks for letting us know.
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