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notary
Posted: December 6th, 2008, 11:31am Report to Moderator
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Hi and greetings to all from me as a new member,

I am having problems with receiving the message, "Windows Explorer has encountered a problem and needs to close."

This  is a pain and when the debug button is pressed, it causes most of the icons in the system tray to disappear.

I find there is a workaround in simply ignoring the notice and pushing it to the bottom of the system tray until I next reboot but I would like to cure the problem.

I find it mainly happens when I connect a separate external hard drive where I keep my music.

I have undertaken thorough scans of the whole computer including the external drive and nothing turned up so I don't think it is that I am infected.

If anyone else has suffered this or can recommend a cure, I would be very grateful.

Thanks,

John
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Ray
Posted: December 7th, 2008, 2:19am Report to Moderator
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   Debugging is really only for programmers who wrote the program which is having the problem.  It is not of much good to anyone else.  So there is no need to debug it.
   I would suspect a problem with drivers.
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notary
Posted: December 7th, 2008, 12:04pm Report to Moderator
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Thanks Ray,
Much appreciated. I didn't realize about debugging. I don't know how I can find which drivers might be faulty though. I have a Hippo driver updater but it hasn't mentioned anything which might affect the issue so far as I can see.
Best wishes,
John
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Ray
Posted: December 8th, 2008, 5:05pm Report to Moderator
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Reinstalling Windows will replace the drivers.  Whether it will fix your problem, I don't know.
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notary
Posted: December 10th, 2008, 5:09pm Report to Moderator
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I see.
Thanks Ray. I may have to put up with it then until my next reinstall.
Cheers,
John
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