I have two HP PSC 1315 all-in-one printers connected to two separate computers running WIN XP SP2 with IE 6.0 and Windows LiveOneCare as the firewall/virusscan software. Everything works fine with the printers except that the ink monitoring function RECENTLY stopped working on both. The HP Ink Monitoring software returns an error message saying it cannot establish two way communication with the printer. Nothing has changed in the overall software environment other than WIN XP and LiveOneCare updates. Does anyone have suggestions for remedy on the Ink Monitor?
Is there any third party software available which monitors ink levels on these HP printers?
I've spent hours uninstalling and re-installing the HP software and drivers to no avail. HP tech support is useless. I stopped implementing their suggestions when they wanted me to make massive Windows registry changes???!!!
The firewall seems to be allowing the HP printer software (but maybe somehow the HP ink monitoring software is being blocked???). I also noticed that when I go to printer-properties-ports for these two printers, the option to "enable bidirectional support" is grayed out????? This is not grayed out for my other HP printers. Both computers can communicate with their respective HP 1315s for printing, scanning, head alignment, and cartridge cleaning but NOT for the ink monitoring.
Any help would be appreciated.