Attachments Missing April 21st, 2018, 11:01pm
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Leesa
Posted: July 3rd, 2008, 1:03pm Report to Moderator
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Friends send attachments that I used to get.  Now they are no longer attached.  I know they come thru because I can see them on webmail.  However, I only go to webmail occassionally, so miss many of them.  When email with an attachment comes into my mailbox, and I click on the attachment, there is nothing there.  A right click gets only the bottom portion of the little sign that says "save attachments".  When I try to do that, there is nothing there to save.  

I assume my setting somewhere somehow changed, but in my current state of brain fog I can't remember what or how to change things so it's back to normal.  Could someone please refresh my memory on this very simple thing?  Thanks guys.
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Ray
Posted: July 3rd, 2008, 1:30pm Report to Moderator
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Which email program are you using?  Outlook Express?
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Leesa
Posted: July 3rd, 2008, 2:05pm Report to Moderator
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OE is my default, but I also use Incredimail for friends who want pretty stationery
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Ray
Posted: July 4th, 2008, 10:17am Report to Moderator
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   If it shows the name of the attachments but the name is grayed out, you need to uncheck the "Do not allow attachments to be saved or opened that could potentially be a virus" checkbox.
   If that checkbox is checked, all attachments (not just those that are suspect) are disabled.
   To get to this checkbox go to the Tools menu of Outlook Express and select Options...  Then go to the Security tab of the Options window.
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Leesa
Posted: July 9th, 2008, 12:37pm Report to Moderator
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Went there to check again, and that box is not checked.  It never has been that I know of.  Somewhere between the web mail and my mail box, the attachment disappears.  At least by not getting attachments, I won't unknowingly get a virus etc.  I can live with that.

Thanks
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Ray
Posted: July 10th, 2008, 11:22am Report to Moderator
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   Some antivirus programs take attachements off.
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Leesa
Posted: July 11th, 2008, 8:16am Report to Moderator
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I have AVG 8.0, and will tell you honestly, I don't know how to change all the settings etc.  It runs just like it was downloaded.  I do have an 8 page manual that explains all the functionings of 8, but I haven't had time to read it yet.  Reckon I will have to find the time one of these days.

Thanks for your help.
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