This is a good suggestion: "Try hitting CONT-ALT-DEL simultaneoously and I think you will find that some process is not shutting down. If this is the case investigate to see why?"
This brings up the Task Manager. If you click on the Processes Tab, you will see all the programs and servces that are running on your computer. Now this is what I did to isolate the program that was giving me the same problem recently.
Check the box "Show processes from all users". Highlight one of the programs that you recognize, and do "End Process." Mark it down on a piece of paper.
Now go to Shutdown, Restart.
If the computer does NOT Restart properly, you know that the program you "Ended" is not the one giving you the problem -- that is, one of the programs still running is the problematic one.
Keep on repeating this until you get to the point that the computer DOES restart, right after you have "Ended" a process.
Now, you can verify. Ctrl-Alt-Del (to get the Task Manager), go to the program that you suspect, End it, and try to restart. If the shutdown works properly, then that is your key.
What I did, until I was able to get help from the developer of the particular program at issue, was the go the Ctrl-Alt-Del, End Process, Shutdown route each time I wanted to Shutdown. Boring, but I do prefer not having to "pull the plug". The developer did have a solution, by the way, so it is no longer an issue.
Hope that this helps.
Peter
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