If you haven't worked it out yet, here are some other possibilities. I don't know how much computer experience you have, so please forgive me if I give the instructions in the same way that I do for my Mother-in-law, who is just starting.
Before all else, please be sure that the file you want to see is safe
: that does not have any virus or spyware associated with it or contained it it. But that's another (very important) discussion.
1. Highlight the file by clicking on it once. The file should now appear as if it had been coloured by a blue highlighter.
2. Now point to that file with your mouse, and "right-click" it -- click once with the right button on the mouse.
3. Wait for a few seconds, and you should see a menu appear. One of the items on the menu should be "Open with" with a black triangle on the right side.
4. Run your mouse up to (or down to) that item on the list. As the pointer goes up (or down) the list, each item it passes will be highlighted in order.
5. When you get to "Open with" another Menu should appear beside the one you are "in". It will list one or more programs that your computer thinks may work for that particular attachment.
6. You can try out each of the programs in the list. If any of them work, then that's good. Problem solved.
7. However, if those do not work, there is still another choice in the "Open With" menu. You will find it at the bottom, where it says: "Choose program..."
8. Choose that option, and you will find a list of most of the programs on your computer. If you look through that list, one of them might seem to be a good one to try.
NOTE: If you do that, let me suggest that you do NOT have a check-mark in front of the line at the bottom of that little "dialog box" which says "Always use the selected program to open this kind of file." In otherwords, please click on that box to REMOVE the check-mark if it is there.
If none of that works, perhaps you can do a couple of things.
Post the name of the file here (we do not want the complete file, just its name
. Most importantly, we want to be sure to see what the three-letter "extension" is -- that is, the three letters that are at the end, just after the dot in the filename. (For example: filename.txt, fielename.doc, filename.pdf, filename.vmv, filename.jpg or whatever -- we need the .txt, .doc, .pdf, .vmv, .jpg and so on.) This will give someone a clue as to what the program might be that you need.
Finally, if you are, or anyone else is curious, there is an interesting web-site that helps to explain all this "file extension" stuff. It also lists all the file extensions known to those who run the site, and tells you what program(s) are associated with any particular extension. You will find it at:http://filext.com/
I hope that this will help you, or anyone else having the same problem. We all get it at one time or other.